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MakeMyTrip

Field Value
Type Online travel agency (India's largest)
Website / app makemytrip.com
Serves Mainly Indian travellers, domestic and outbound
In Nepal? Sells Nepal holiday packages, mostly to Indian travellers; ground services are delivered by local partner agencies
Last reviewed 2026-09-22, from public business-model write-ups

1. What they sell (features)

  • Flights, hotels, holiday packages, buses, trains, business travel, travel insurance, foreign exchange.
  • Features and the package-building flow: to research.

2. How they make money (model)

  • Commission from suppliers: about 5–8% on flights, 10–25% on hotels, up to 25% on holiday packages — packages carry the highest margins.
  • Convenience fees charged to customers (about ₹200–500 per flight ticket).
  • Business travel — about 12% of revenue.
  • Extras: travel insurance, currency exchange, advertising sold to hotels, airlines and tourism boards.

3. UI/UX

  • To research. Capture: search, package page, checkout → screenshots/makemytrip/.

4. Strengths

  • Huge reach and brand trust in India; bundling with high margins; supplier relationships at scale.

5. Weaknesses — especially for Nepal

  • Hands Nepal's ground work to partner agencies — no control of vehicles, guides or on-the-day changes.
  • Built for Indian travellers, not for US or European groups.

6. For NepWalk

Copy Do differently Avoid
Commission from suppliers; packages (Pailas) earn more than single bookings NepWalk is the ground layer, with vendors checked first-hand Convenience fees on travellers early on — they add friction before trust exists

Sources